Privacy Policy

Last updated: May 22, 2026

Introduction

Cyber Safe Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cybersafesolutions.ca or engage our services.

Information We Collect

Information You Provide

When you interact with our website or services, you may provide:

  • Contact Information: Name, email address, phone number, company name
  • Communication Data: Messages sent through contact forms, emails, or during consultations
  • Business Information: Details about your business, operations, and automation needs
  • Account Credentials: Access to platforms required for implementing automation services (handled securely)

Automatically Collected Information

When you visit our website, we automatically collect:

  • Usage Data: Pages visited, time spent, referring sites
  • Device Information: Browser type, operating system, IP address
  • Cookies and Tracking: Session data and preferences (see Cookies section below)

How We Use Your Information

We use collected information to:

  • Provide Services: Deliver automation consulting and implementation services
  • Communication: Respond to inquiries, schedule consultations, provide support
  • Service Improvement: Analyze usage patterns to improve our website and services
  • Marketing: Send relevant information about our services (with your consent)
  • Legal Compliance: Meet legal obligations and protect our legal rights

Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

Service Providers

Third-party vendors who assist in operating our business:

  • Web3Forms: Contact form submissions (see their privacy policy at web3forms.com)
  • Calendly: Appointment scheduling (see their privacy policy at calendly.com)
  • Hosting Providers: Website hosting and infrastructure
  • Email Services: Business communication

These providers are bound by confidentiality agreements and process data only as instructed.

We may disclose information when required by:

  • Legal process or government request
  • Enforcement of our Terms of Service
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement reasonable security measures to protect your information:

  • Secure HTTPS encryption for website communications
  • Limited access to personal information on a need-to-know basis
  • Regular security reviews and updates
  • Secure handling of platform access credentials

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information:

  • Client Data: For the duration of our service relationship and as required for tax and legal purposes (typically 7 years)
  • Marketing Data: Until you unsubscribe or request deletion
  • Website Analytics: Typically 12-24 months

Your Rights

Depending on your location, you may have rights to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your data (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Receive your data in a portable format
  • Restriction: Limit how we use your information

To exercise these rights, contact us at tony@cybersafesolutions.ca.

Cookies and Tracking

Our website uses cookies and similar technologies:

Essential Cookies

Required for website functionality (session management, security)

Analytics Cookies

Help us understand how visitors use our site (may be third-party analytics)

Preference Cookies

Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external sites. Please review their privacy policies.

Email Communications

When you provide your email:

  • Service Communications: We’ll send service-related messages (confirmations, updates, support)
  • Marketing Communications: With consent, we may send information about our services
  • Opt-Out: You can unsubscribe from marketing emails at any time using the unsubscribe link

Client Data and Automation Services

When implementing automation services:

  • Your Customer Data: Remains your property; we act as a data processor
  • Access: We only access data necessary to provide services
  • Confidentiality: All client and customer data is kept confidential
  • Compliance: You remain responsible for GDPR, CASL, CAN-SPAM, and other applicable privacy laws regarding your customer data

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

International Data Transfers

If you are located outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate.

Changes to Privacy Policy

We may update this Privacy Policy periodically. The “Last updated” date indicates when changes were made. Continued use of our services after changes constitutes acceptance.

Contact Us

For privacy-related questions or to exercise your rights:

Cyber Safe Solutions
Email: tony@cybersafesolutions.ca
Website: https://cybersafesolutions.ca

We will respond to requests within 30 days.

By using our website or services, you consent to this Privacy Policy.